Card or account issues requiring customer action to resolve
89
Total Codes
13
PSPs
0%
Recoverable
| Code | Description | Status |
|---|---|---|
| expired_card | Card has expired | Non-recoverable |
| incorrect_cvc | CVC number is incorrect | Non-recoverable |
| incorrect_number | Card number is incorrect | Non-recoverable |
| incorrect_zip | ZIP code failed verification | Non-recoverable |
| invalid_cvc | CVC number is invalid | Non-recoverable |
| invalid_expiry_month | Expiration month is invalid | Non-recoverable |
| invalid_expiry_year | Expiration year is invalid | Non-recoverable |
| invalid_number | Card number is not a valid credit card number | Non-recoverable |
| card_not_supported | Card does not support this type of purchase | Non-recoverable |
| currency_not_supported | Card does not support the specified currency | Non-recoverable |
| do_not_try_again | Issuer has permanently blocked this transaction | Non-recoverable |
| new_account_information_available | Card has been renewed — customer should update payment info | Non-recoverable |
| no_action_taken | Issuer could not process for unknown reason | Non-recoverable |
| not_permitted | Payment not permitted — customer should contact issuer | Non-recoverable |
| restricted_card | Card has been restricted by issuer | Non-recoverable |
| revocation_of_all_authorizations | All authorizations revoked by cardholder | Non-recoverable |
| revocation_of_authorization | Authorization revoked by cardholder | Non-recoverable |
| security_violation | Security violation detected | Non-recoverable |
| service_not_allowed | Service not allowed for this card | Non-recoverable |
| stop_payment_order | Cardholder requested stop on payment | Non-recoverable |
| transaction_not_allowed | Transaction type not allowed for this card | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| 2004 | Expired Card | Non-recoverable |
| 2005 | Invalid Credit Card Number | Non-recoverable |
| 2006 | Invalid Expiration Date | Non-recoverable |
| 2007 | No Account | Non-recoverable |
| 2010 | Card Issuer Declined CVV | Non-recoverable |
| 2012 | Card Not Activated | Non-recoverable |
| 2016 | Duplicate Transaction | Non-recoverable |
| 2044 | Decline — customer requested stop of specific recurring | Non-recoverable |
| 2048 | Invalid Amount | Non-recoverable |
| 2049 | Invalid SKU Number | Non-recoverable |
| gateway_avs | Gateway rejected — AVS mismatch | Non-recoverable |
| gateway_cvv | Gateway rejected — CVV mismatch | Non-recoverable |
| gateway_duplicate | Gateway rejected — duplicate transaction | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| Expired Card | Card has expired | Non-recoverable |
| CVC Declined | CVC/CVV code was declined | Non-recoverable |
| Restricted Card | Card is restricted for this type of transaction | Non-recoverable |
| 3D Not Authenticated | 3D Secure authentication failed or not completed | Non-recoverable |
| Shopper Cancelled | Shopper cancelled the transaction | Non-recoverable |
| Online Pin Required | Online PIN verification required | Non-recoverable |
| Referral | Issuer requires manual referral — customer must contact bank | Non-recoverable |
| Authentication Required | Strong customer authentication required | Non-recoverable |
| Declined Non Generic | Non-generic decline — customer should contact issuer | Non-recoverable |
| Issuer Suspected Fraud | Issuer suspects fraud — customer must verify with bank | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| expired_card | Card expired | Non-recoverable |
| cvv_error | CVV verification failed | Non-recoverable |
| call_issuer | Customer must call issuer | Non-recoverable |
| restricted | Restricted card | Non-recoverable |
| transaction_not_allowed | Transaction not allowed | Non-recoverable |
| card_not_activated | Card not activated | Non-recoverable |
| not_permitted | Transaction not permitted | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| expired_card | Card expired | Non-recoverable |
| restricted_card | Restricted card | Non-recoverable |
| transaction_not_allowed | Transaction not allowed | Non-recoverable |
| incorrect_cvc | Incorrect CVC | Non-recoverable |
| authentication_required | 3DS required | Non-recoverable |
| currency_not_supported | Currency not supported | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| expired_card | Card expired | Non-recoverable |
| card_not_supported | Card not supported | Non-recoverable |
| currency_not_supported | Currency not supported | Non-recoverable |
| authentication_required | 3DS authentication required | Non-recoverable |
| restricted_card | Restricted card | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| Invalid Transaction | Transaction is not valid for this card or account | Non-recoverable |
| Expired Card | Card has expired — customer must update payment method | Non-recoverable |
| Restricted Card | Card has been restricted by issuer | Non-recoverable |
| Transaction Not Permitted | Transaction type not permitted for this card | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| refer_to_payer | Bank wants the payer to resolve the issue directly | Non-recoverable |
| payment_stopped | Payer stopped this specific payment | Non-recoverable |
| account_transferred | Account moved to another bank — customer must update details | Non-recoverable |
| authorisation_disputed | Payer disputes the direct debit authorisation | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| expired_card | Card expired | Non-recoverable |
| authentication_required | 3DS required | Non-recoverable |
| call_issuer | Customer must call issuer | Non-recoverable |
| Code | Description | Status |
|---|---|---|
| PAYER_ACTION_REQUIRED | Payer needs to take action in their PayPal account | Non-recoverable |
| CARD_EXPIRED | Card on file has expired | Non-recoverable |
| FUNDING_SOURCE_ALREADY_EXISTS | Funding source already exists — customer must resolve | Non-recoverable |
