Does LostChurn work with annual billing?

Yes. LostChurn is optimized for both monthly and annual billing cycles. Annual payment failures are treated with extended recovery windows and more touchpoints, since the revenue at stake is 12x higher per failure.

How does LostChurn handle student payment methods?

LostChurn classifies decline codes to identify common student payment issues — insufficient funds on debit cards, expired prepaid cards, and family card replacements. Each scenario gets a tailored recovery path, including prompts to update to a different payment method.

Can students update their payment method themselves?

Yes. LostChurn sends one-click payment update links in dunning emails. Students land on a secure, branded page where they can enter new card details without logging in or contacting support.

What about enrollment-season payment spikes?

LostChurn auto-scales to handle seasonal volume. During enrollment surges, our edge infrastructure processes retry scheduling and dunning campaigns without delays, even when failure volumes spike 3-5x above baseline.

IndustryEducation & EdTech

Protect enrollment revenue

EdTech platforms and online learning businesses face unique payment challenges — annual billing cycles, student payment methods, and seasonal enrollment patterns. LostChurn recovers failed payments so learners stay enrolled.